Privacy Policy

Who We Are

Loch Lomond Lodges is a curated directory of handpicked holiday lodges and cottages in the Loch Lomond & Trossachs area. We help visitors discover quality properties and direct them to trusted booking partners.

This privacy policy explains how we collect, use, and protect any information you provide when using our website.

Information We Collect

Contact Form Submissions

When you use our contact form, we collect your name, email address, and message content. This information is processed by Web3Forms and sent to us via email so we can respond to your enquiry.

Analytics Data

We use privacy-focused, cookieless analytics to understand how visitors use our site. This collects anonymous data such as page views and approximate geographic location. We do not use cookies for analytics and cannot identify individual visitors.

What We Don't Collect

• We do not collect payment information (bookings are handled by our partners)
• We do not use tracking cookies
• We do not sell or share your personal data with third parties for marketing

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Improve our website and user experience
• Understand which properties and locations are most popular

Third-Party Services

Our website uses the following third-party services that may process your data:

• Web3Forms – Processes contact form submissions
• Sykes Cottages & Snaptrip – Booking partners (when you click through to book)

When you click "Check Availability" on any property, you are redirected to our booking partners' websites. Their own privacy policies will apply once you leave our site.

Your Rights Under UK GDPR

Under UK data protection law, you have the right to:

• Request access to any personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Lodge a complaint with the Information Commissioner's Office (ICO)

Data Retention

We retain contact form submissions for up to 12 months to handle enquiries and follow-ups. Analytics data is aggregated and anonymous, containing no personally identifiable information.